學歷要求：本科
工作經驗：1年工作經驗以上或優秀應屆畢業生， 有B2C經驗優先
職位描述及職責：
- 詳細了解公司服務，能夠按照公司標準進行熱線接聽及郵件溝通，準確、及時、耐心解答客戶的咨詢及問題，提供合適的解決方案；
- 解決客戶的合理訴求，降低客戶投訴，增加客戶滿意度；
- 具備市場敏銳度，準確把握客戶的需求，將客戶需求及溝通狀態及時傳達給總公司；
- 及時完成新客戶訂單及后續咨詢工作，維護好與客戶之間的關系，收集客戶反饋并分析；
- 收集市場情報，配合市場部開發潛在客戶，提供創新服務；
- 處理日常工作，及時完成部門主管布置的工作
任職要求：
- 精通英文，能英語口語及書寫溝通， 將英文作為工作語言；
- 較強的溝通能力、與不同國籍同事互動的能力；
- 具備一定的銷售技巧，良好的客戶服務意識、有責任心、善于溝通、良好的溝通技巧、人際關系處理能力及理解能力;
- 具備市場敏銳度，與市場部合作，開發潛在客戶；
- 有一定的銷售能力及協調能力；
- 能承受較大的工作壓力，善于獨立分析問題的重點，高效處理問題；
- 有團隊意識，有創新意識，工作富有熱情。
The Associate Translator is involved in high-quality translation (Simplified Chinese <> English) of a client project via either actual translation of the documents or the review of the translation performed by a freelancer. Further, the translator also responds to any client queries that may arise after the delivery of the project.
Essential Duties and responsibilities
- Provide high-quality translation of documents (mostly, research papers) from Simplified Chinese to English and vice versa
- Perform a quality review on documents translated by other translators
- Respond to client queries post delivery
- Work with the Quality Manager in resolving customer dissatisfaction cases and providing strong solutions to ensure customer delight
- Work with other teams (such as customer service and editing teams), based on the requirement of the client’s project
Knowledge and Skills
Bachelor or Master degree in Translation is preferred.
5+ Years as a translator or translation expert for Simplified Chinese to English Translation.
- Strong English language skills
- Strong Chinese language skills
- Working understanding of computer-assisted translation (CAT) tools Must have in-depth understanding of requirements of a typical translation customer requirement
- Strong customer focus
- Strong focus on quality and timeliness
- Good communication skills (e-mail and verbal)
